Subject: English Language Test - Ishita Mishra
From: Ishita Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 05:01:06 -0400

| | Foreign Language Screening Test

Name | Ishita Mishra    /  (226017) 7071781365    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

I am writing this mail for the inconvenience that occur. We are very sorry for the inconvenience . Please be rest assure , I will try to resolve your query as fast aa i can.

Thank you for your time and patience.

Thanking you
Ishita.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

I am really sorry for the inconvenience that you facing. I really apologise for this.
Pleas be rest assure, your query will be resolved as soon as i can. Your return request has been placed. The delivery boy will reach you in 2-3 days.

Thank you for your time and patience.

Thanking you,
Ishita.

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