Subject: English Language Test - Somya Jain
From: Somya Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 04:46:14 -0400

| | Foreign Language Screening Test

Name | Somya Jain    /  (+91) 9851229    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Ma'am/Sir,

Apologizes for the wrong shipment. Our delivery person will collect the parcel from the address provided by you.  Once we have received your order back. We will ship the the correct one. You will receive the order in next 6-7 business days.

Apologizes for the inconvenience caused.

Thanks and Regards,
******
Company Name

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Sorry to hear that, the company team will come and check the product. The further step will be taken accordingly.

Apologies for the inconvenience caused.

Thanks and Regards,
*****
Homebox Team

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