Subject: English Language Test - Thota Durga Sai Charan
From: Thota Durga Sai Charan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 04:26:13 -0400

| | Foreign Language Screening Test

Name | Thota Durga Sai Charan    /  (533223) 9110783082    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Hi sir/mam first of all thank you for ordering the product through our website.We have an issue that the address you have provided while booking on website and the address on product does not match.We are contacting the delivery agency to clear out this issue and as soon as possible we will clear the issue and please confirm your address in this e-mail.We will replace the address you confirmed in this e-mail with the product's address.Please continue your shopping through our website in furture and we try that you will not get this type issues from your next orders.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | First of all sorry for the issue that you are facing.The scratches may occur during the shipment of product or in between delivering the product.Our company have two options in this type of situations those are you can replace your product or you can get your money back it is your own choice.If you want to get replace your product with other one please go to our website and click on replace button and verify your details again and replace it.If you want your money back please click on refund button to get your money back.Your refundable amonut will be back into your bank account as soon as possible

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