Subject: English Language Test - Tavishee Dubey
From: Tavishee Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 04:09:34 -0400

| | Foreign Language Screening Test

Name | Tavishee Dubey    /  (91) 9596747533    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello mam,
As per your query. I can see the address provided by you is mismatched by the one you say. Kindly provide the recent details and we'll get the product delivered to you.
Sorry for any inconveniences. Hopefully you'll be at ease now.
Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir,
Sorry for the inconveniences caused to you. Would like you to send the pictures of the product send to you and after all recheck we'll get your order replaced or refunded as per the say or availability.
Thank you.

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