Subject: English Language Test - Ashutosh Tripathi
From: Ashutosh Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 04:04:38 -0400

| | Foreign Language Screening Test

Name | Ashutosh Tripathi    /  (211011) 6392362518    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir regarding to your complaint as u discussed on ur e mail that u have order a hand bag in my website 14 days ago but u have not get your order i am clarifying about ur queries that the product u have ordered its shipped by our coriyar company and delivery is made by our delivery boy at the given address at the scheduled time but the address that u have given is wrong i want to suggest pls give correct address so that delivery boye can deliver ur product
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sir regarding to ur complaint don't worry if u face any problem in your tv cabinet our delivery boy will go and replace them new
Thank you

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