Subject: English Language Test - PANKAJ PAPNAI
From: PANKAJ PAPNAI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 04:01:37 -0400

Foreign Language
Screening Test

Name

PANKAJ
PAPNAI    /  (91) 7404121694    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear customer,

I would like to inform that you had purchased the hand bag from our
online store 14 days back.The order was shipped by us, and handed over to
courier company same day when the order was placed.

The courier tried to deliver the order at your address but due to the wrong
address it was not delivered.I apologize for inconvenience.

I would like to request you please update the address in our store.so as soon as
possible we will deliver your hand bag at your address.

We wish you all the best in the future.

Thanks

Csr Team

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

I am so sorry to hear that your experience with our company has not met
your expectations.

Customer satisfaction is our top priority, and I am truly sorry that wasn't
demonstrated to you.As soon as possible our home box team will be replaced the
tv cabinet with a new unit and also give your money .Again I would like to
apologize from our home box team.next time It will be not repeated.We wish you
all the best in the future.

Please let us know if you have any additional questions  if we may be of
assistance at any point in the future.

Thanks

Home box team