Subject: English Language Test - Arjun Mishra
From: Arjun Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 03:58:44 -0400

Foreign Language
Screening Test

Name

Arjun
Mishra    /  (77030) 78750    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello sir/ mam thanku for reaching out to us. As per your querry
against hang bag ordered 14 days back . I would i like to inform you that we
have already placed your order on the same day , but as we can see due to some
delivery address fault at courier's end your item has not delivered yet . Please
provide us a desired deliver address. We will make this delivery asap.

Thankyou

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
Abdul thanku for reaching out to us . Sorry for the inconvenience . As per your
request against return of TV cabinet , we have registered your complain .  A
new unit will be installed in 2-3 working days .Thankyou for your honest opinion
.

Happy to help you😊