Subject: English Language Test - Tushar Tomar
From: Tushar Tomar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 03:54:37 -0400

Foreign Language
Screening Test

Name

Tushar
Tomar    /  (91) 9667772166    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

"Dear customer,

I'm  so sorry that your order hasn't arrived.I know how frustrating this must
be.

I've tracked the package via [carrier], and it's currently listed as the address
you give at the time of order placed was wrong.

Please make sure that next time you will enter correct address while ordering.

Once again, I sincerely apologize for the inconvenience.

Sincerely,

Tushar Tomar

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul

First of all i would like to apologize for the inconvenience that you faced.

Please provide us the images of the TV cabinet which you had bought.

I raise the complain for return or replacement on behalf of you as per the
company guidelines.

Once again we will sincerely apologize for the inconvenience.

Tushar

(Customer Service Representative)