Subject: English Language Test - Deepak Tiwari
From: Deepak Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 03:46:45 -0400

| | Foreign Language Screening Test

Name | Deepak Tiwari    /  (824) 9302961    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

The address provided by you is wrong as our delivery person was unable to deliver at the address which was provided by you.plz change the delivery address so that the delivery person can deliver the address as soon as possible

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer
taking your view into consideration  we will replace the unit as soon as possible .one of our agent will deliver you the new product at the same time he will take it back the defective one,it may take 5-7 days for delivery.

Thank u

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