Subject: English Language Test - DIVYANSHI PANWAR
From: DIVYANSHI PANWAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 03:37:41 -0400

Foreign Language
Screening Test

Name

DIVYANSHI
PANWAR    /  (246149) 7454891468
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hello [name],

Thanks so much for reaching out! Just confirming that we have received your
request regarding your Order Status.

The order was shipped by us on the same day itself but your given address was
wrong.I request you to change the Address.

If you need immediate assistance, feel free to call us at [phone number].

Sincerely,

[signature]

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
[name],

Thanks so much for reaching out!

We just got your query regarding scratches on the product

Sorry for the inconveniences Sir. We'll surely replaced the product. It will
take 2-3 working days.

Sincerely,

[signature]