Subject: English Language Test - Eram Ansari
From: Eram Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 03:32:13 -0400

| | Foreign Language Screening Test

Name | Eram Ansari    /  (224201) 9517113661    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
We are sorry ,we have been trying to reach you as per the details given by you.Our courier team has been trying to contact you and was trying to deliever your order on the given address .We are sorry , we will re attempt the delievery after you edit your address or change the delievery address in the order details.
Thank you
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
We are sorry for the inconvenience that was faced by you .We have registered your complaint and we will try to immediately send our team to take the TV cabinet installed in you home and replace your TV cabinet.This will be done as soon as possible .
Thanking you ,
Babyshop.com

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