Subject: English Language Test - Ayush Rawat
From: Ayush Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 03:25:13 -0400

Foreign Language
Screening Test

Name

Ayush
Rawat    /  (91) 8130013668    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear XYZ:

Thank you for reaching out to us regarding the status of the order.

As per the courier company the address you mentioned is incorrect.

I request you to confirm the same and also provide a landmark so that this time
the product can be delivered.

Incase the query is unresolved, you can reach out to us anytime.

Regards

ABC

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul

This in very unfortunate but I am right here to help.

I request you to kindly share the photographs of the scratches on the cabinet,
and as soon as you do that I will send the staff to fix it or will get it
replaced for you.

Thank you for reaching out to us, waiting for the photographs and would be happy
to help.

Regards

ABC

Homebox Team