Subject: English Language Test - Surbhi Agarwal
From: Surbhi Agarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 03:19:32 -0400

| | Foreign Language Screening Test

Name | Surbhi Agarwal    /  (+91) 8979860038    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

I am sorry about the shipment delayed here, as I have checked with the Courier Agency, the address updated was wrong, this is why the delivery agent could not reach you. We have realized that we are responsible for the issue here.

We are very committed to making it right, so here is our plan moving forward, I would request you to help me with the correct residential address so as to update it with the Agency and get the shipment delivered earliest.

Thank you for your patience here.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Thanks for reaching out to us about the issues with the cabinet installed. I am talking with my team about exploring the issue more now.

First, we want to apologize for the inconvenience our mistake might have caused you.

Nevertheless, we want to continue to provide you with the best service we can, so please let us know that either replacement with a new unit or full refund credit whichever is the better option for you here.

Looking forward to your reply to serve you best.

Thanks and Regards.

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