Subject: English Language Test - M K R M V SAITEJA
From: M K R M V SAITEJA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 03:19:04 -0400

| | Foreign Language Screening Test

Name | M K R M V SAITEJA    /  (+91) 7674941637    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good morning sir/ mam

Sub: Regarding delivery of hand bag

I'm Abdul and my order I'd is apstro1234,
Bring to your notice that I didn't got my order according to time, by tracking the order it shows that the order is in courier company but I didn't got my order and it has completed 14 working days. I have given my mobile number can contact me about deliver or as tell me the location of courier company I'll collect. Solve my problem as soon as possible.

Thanking you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi, Abdul

We will help you to solve the problem as fast as possible, thank you for consulting about your electronic gadget.

Homebox team
Thank you & Regards

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