Subject: English Language Test - Aparna Chauhan
From: Aparna Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 03:15:19 -0400

Foreign Language
Screening Test

Name

Aparna
Chauhan     /  (91) 8707873307
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

In this
case ,firstly we apologize with the customer for inconvenience cause to him and
qfter checking the details that his address is not correct we must say that sir
courier tried to deliver the order to your address but due wrong or incomplete
address delivery was unsuccessful.

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

In this case firstly we need to understand the
scenario , then apologize with the customer for defective product wwhich was
received by him . Then cordinate with the installation team to that is there any
scratches  ,then after as cusomer is our first priority wr need to check the
policies

for  refund and replacement