Subject: English Language Test - Rahul Thakur
From: Rahul Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 03:09:28 -0400

| | Foreign Language Screening Test

Name | Rahul Thakur    /  (91) 8851872075    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | First of all i will check the delivery status of that parcel and then i will inform the customer that on same day we have delivered the parcel but courier boy was unable to find your house as you have mentioned it over here and i will confirm the address again and ask for any land Mark nearby his/her house and will re initiate the delivery.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir/Mam,

Thanks for you mail,

As per the return policy you can return products within 7 days but now it is more then a week and we are unable to help you out in this situation.

Keep shopping,
Have a nice day

Thanks & Regards
Team Amazon

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