Subject: Re: Tech Support Candidate - Mohit Babbar Mohit
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 11 Jun 2021 05:04:09 -0700 (MST)

Looking in tech support 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 24, 2021, at 6:52 PM, Deeksha Dadu <[email-masked]> wrote: 

Did u call again?? I need u to make sure u always call people who u have not been able to talk to 

From: HR Livesalesman < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 21 May 2021 at 11:11 AM 
To: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Tech Support Candidate - Mohit Babbar Mohit 

Busy 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 20, 2021, at 5:47 PM, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Check 

From: Mohit Babbar Mohit < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 19 May 2021 at 1:00 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Mohit Babbar Mohit 

	

	
	
			Tech Support Test 
		
	Name 	Mohit Babbar Mohit 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 7056450607 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Karnal (Haryana) 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	Service Desk (Change Management) , Incident Management , Service Request 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Avaya India pvt ltd 	Technical Support Enginner 	NA 	27k 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First of all i will check my internet connection is it ok or anything wrong with it. After my satisfaction with connection i will cross check the website name as sometimes it is our mistake , we enter wrong alphabets or numbers . Resuming to software problems i will clear all my browser cache as sometimes they are the hurdles between successful login into site. If all my upper mentioned attempts fails then i will change my browser for opening of the mentioned URL because many times browser is the real culprit. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Turn on the Bluetooth Speaker with switch on/off Button. 
2.I will turn on my phone bluetooth for a secure connection. 
3. I will search for the correct name of speaker on my phone. 
4. After pairing both of the devices with a pairing code , they will connect . 
5. Now we can listen anything through internet or saved material on our phone. 
	What according to you makes you a good candidate for customer service or technical support job? 	1. Amiable nature. 
2. Dedication towards work . 
3.Hardworking 
4. Problem solving 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4