Subject: Re: Tech Support Candidate - Priyanka .
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 11 Jun 2021 04:50:05 -0700 (MST)

Her current salary is 60k expectation is 30% hike 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 26, 2021, at 7:09 PM, Deeksha Dadu <[email-masked]> wrote: 

Check how she is for non tech 

From: "Priyanka ." < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 26 May 2021 at 2:47 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Priyanka . 

	

	
	
			Tech Support Test 
		
	Name 	Priyanka . 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(0) 7042096095 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	New Delhi 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Linux 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Oyo Hotels and Homes Pvt Ltd 	Associate Manager 	currently working 	64000 
Previous Employer 1 	Zomato Media Ltd 	Team Lead 	27/1/2019 	45000 
Previous Employer 2 	Paytm 	Team Lead 	29/6/2018 	32000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Check if the problem is only with www.ndtv.com or any other site as well. This can be done by simply opening another tab to check if other websites are getting loaded eg : www.google.com 
2. If not, use another browser eg. Firefox or Internet Explorer. 

3. If the issue persists, check if the system is connected to internet. This can be done by launching the control panel. Net thing is to click on "Network and Internet" and thereafter, view network status and tasks. 

4. Lot many times, the issue is related to cache files. So, you may try clearing the cache memory. 

5. Also, try checking if the website is not working just for you or it is down at server level. 

6. Many basic problems can be solved simply by restarting your device. 

7. Get the system checked for any virus or malware as well. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Go to settings. 
2. Click on Bluetooth. 
3. Tap to pair a new device. 
4. Tap the name of the bluetooth device. 

	What according to you makes you a good candidate for customer service or technical support job? 	- 7+ years of work experience into customer service 
- 3+ years of experience of handling teams (upto span size of 36) 
- Have a track record of building and developing teams from scratch. 
- Proficient in gauging an individual on SLAs and Metrics. 
- Comfortable with preparing scorecards and dashboards to track performance. 
- Been a key resource in process improvement projects and designing SOPs 
- Goal Oriented 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5