Subject: Re: Tech Support Candidate - Shivam Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 11 Jun 2021 04:48:49 -0700 (MST)

Have to serve 3 months notice 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 27, 2021, at 11:41 AM, HR Livesalesman <[email-masked]> wrote: 

No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 26, 2021, at 5:14 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Shivam Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 26 May 2021 at 1:20 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Shivam Kumar 

	

	
	
			Tech Support Test 
		
	Name 	Shivam Kumar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 7503351720 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Delhi NCR 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
VoIP 
Cloud, CONTACT CENTER (NICE) 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	HCL Technologies 	Analyst 	Working 	
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. First i will ask What kind of error is it. 
2. Check for internet connection properly. 
3. Checking firewall in order of any blockage. 
4. Try deleting cache of the browser and check again. 
5. If issue still continue will check for any VPN of proxies. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Turn on bluetooth speaker and mobile bluetooth bluetooth. 
2. In mobile device go to settings->bluetooth and search for name of bluetooth speaker-> click on it to connect. 
3. Bluetooth speaker is successfully connected. 
	What according to you makes you a good candidate for customer service or technical support job? 	1. I am person who don't know the answer will simply say i don't know but i can assure that i know how to find that answer. 
2. Except basic network & windows i can provide a good support with Cloud computing & NICE inContact which is a replacement of UCCE and which is more reliable. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4