Subject: Re: Tech Support Candidate - Archana Mishra
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 11 Jun 2021 04:46:00 -0700 (MST)

She is disconnecting the calls 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 13, 2021, at 5:51 PM, Deeksha Dadu <[email-masked]> wrote: 

Keep aside for English 

From: Archana Mishra < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 11 May 2021 at 11:24 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Archana Mishra 

	

	
	
			Tech Support Test 
		
	Name 	Archana Mishra 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91+) 9718082479 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Dwarka 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Amazon India Pvt. Ltd 	Customer Associate 	Jan 4th, 2021 	27500 
Previous Employer 2 	Deneb Automative 	Customer Service Representative 	October 2019 	25000 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I'll first check my internet connection, if connected successfully or not. If internet connection is stable then I'll check if the website is correctly typed or not. I'll read the error message and will get it fixed. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Firstly, I'll turn on my Bluetooth sign on my phone and on the speaker. Then I'll search for available bluetooth devices on phone. Once I see the name of my speaker on my phone, I'll connect it by pairing to that speaker's bluetooth. 
	What according to you makes you a good candidate for customer service or technical support job? 	I'm a good listener and analyze the issue first before responding to the customer's queries. I'm efficient in dealing with customers directly and make sure that any queries are not left unattended or unaddressed. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5