Subject: Re: Tech Support Candidate - ashish kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 11 Jun 2021 04:44:08 -0700 (MST)

No response, tried twice 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 17, 2021, at 6:57 PM, Deeksha Dadu <[email-masked]> wrote: 

Keep aside fr English 

From: ashish kumar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 6 May 2021 at 9:04 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - ashish kumar 

	

	
	
			Tech Support Test 
		
	Name 	ashish kumar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9911607524 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	delhi 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	interglobe solutions private limited 	process associate 	12/02/2020 	22k 
Previous Employer 1 	teleperformance 	sr customer associate 	28/03/2019 	22k 
Previous Employer 2 	NA 			
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	When you are trying to open a website sometime you find an error while opening the website. So there are certain troubleshooting steps that we can follow to identify or correct the issue. Make sure that you are connected to the internet network. 
Step1: Initially you need to try to open that website on other browsers like Morzilla or goggle if the website gets open then it means that website is not supported on that browser or if it is still not opening then you try another step. 
Step2: Then you need to try clearing all the cache and cookies of that browser on which you are trying to open the website. 
Step3: If step 2 doesn,t work then check whether the website is down for everybody or only just for you. 
Step4: you can also try to disable the antivirus because sometime antivirus may be interfering with your ability to load certain website. 
Step5: Most importantly you need to check if your browser is set to connect to a proxy then you may experience connection issue as well so disable to proxy settings. 

Steps which are mentioned above are the basic steps which we can use to troubleshoot the issue. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Step 1: Initially you need to enable the Bluetooth on your device so that you can connect to it. 
Step2: You need to pair your device with the Bluetooth device to which you are trying to connect. 
Step3:Then connect to the Bluetooth device to which you are trying to connect and it will get connected. 
	What according to you makes you a good candidate for customer service or technical support job? 	If You want to be a part of customer service you need to have some qualities like customer centric, good listener, ability to handle escalated situations, quick learner so I think I have those qualities in me which helps me a lot in past to deal with different types of customer. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4