Subject: Re: Tech Support Candidate - Robin Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 11 Jun 2021 04:43:02 -0700 (MST)

No response, Tried twice 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 18, 2021, at 1:07 PM, Deeksha Dadu <[email-masked]> wrote: 

Keep aside for English 

From: Robin Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 6 May 2021 at 4:34 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Robin Kumar 

	

	
	
			Tech Support Test 
		
	Name 	Robin Kumar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(0) 9643986098 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	New Delhi 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	E-startupindia.com 	Buissness Advisor 	28/02/2021 	23k inhand 
Previous Employer 1 	British Council 	Customer care executive 	26/11/2019 	23,500k inhand 
Previous Employer 2 	Provana ind pvt ltd 	Voice service agent 	13/03/2019 	20k inhand 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First I will refresh the website page. 

Secondly if after refreshing again I will face the same issue than I will close the browser and will open the website again. 

Third I will clear the cache and history also as a user. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First I have to switch on the bluetooth speaker. 

Secondly I have to on the bluetooth in my mobile phone. 

Thirdly I have to connect my mobile phone with the bluetooth speaker by clicking on the name of the bluetooth speaker given in my mobile phone. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have good listening skills and good communication skills. 

I have a habit of helping people which is very important for customer service executive. 

I have the ability of understanding the problem of the customers. 

I always allow customers to speak which is very Important to understand the problems of the customers. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5