Subject: Re: Tech Support Candidate - Aashvita Bagai
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 11 Jun 2021 04:42:27 -0700 (MST)

not looking now 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 20, 2021, at 5:29 PM, Deeksha Dadu <[email-masked]> wrote: 

Keep aside for English 

From: Aashvita Bagai < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 20 May 2021 at 12:05 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Aashvita Bagai 

	

	
	
			Tech Support Test 
		
	Name 	Aashvita Bagai 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9667969205 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Ghaziabad 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	na 	na 	na 	na 
Previous Employer 1 	Amazon 	customer service executive ( non-voice) 	31 March 	25000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Checking the internet connection 
2. Try opening the website on another tab 
3. Restarting my device 
4. Checking if the site is down for everybody or just me 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Turning on the device and it's Bluetooth 
2. Turning on the mobile's Bluetooth 
3. finding the device name on the mobile and connecting it 
4. waiting for the beep or " connected" sign 
5. demo check if it has been connected 
	What according to you makes you a good candidate for customer service or technical support job? 	I not only have excellent communication skills but I also have the trait to connect with people and understand them. I am a social person with highly patient and empathetic qualities. My past experience with amazon customer service for North America has taught me to work under pressure and solve problems at a short time notice. I am a suitable candidate for this job because I have past experience in this field and I am aware of my duty, restrictions and responsibilities. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4