Subject: Arabic Language Test - Abdulmalik Shadhan
From: Abdulmalik Shadhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Jun 2021 18:12:07 -0400

Foreign Language
Screening Test

Name

Abdulmalik
Shadhan    /  (0091) 9646192113
/ [email-masked]

Whats your first language

Arabic

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
customer,

We are very happy to contact you

We really apologize for the problems you encountered.

Regarding order No. 123456789, your order was shipped on 00/00/2021 from our
warehouse with the shipping company.

The delivery team tried to reach you to deliver the order, but the address given
is incorrect. Please give us the correct address to be updated so that the
delivery team can reach you and deliver the order

If you receive this message, please reply.

It was my pleasure serving you.

My greetings,

customers service.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear customer,

We are very happy to contact you

We really apologize for the inconvenience caused to you.

Please provide us with a picture of the damaged product in order to be sent to
the concerned team in order to arrange an appointment to receive the product and
return it to the store, then give you a replacement product or return the amount
to you.

My greetings,

customers service