Subject: Tech Support Candidate - naresh kumar
From: naresh kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Jun 2021 06:00:37 -0400

| | Tech Support Test

Name | naresh kumar
E-mail | [email-masked]
Phone Number | (+91) 7838955551
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | KDDI | It Engineer | NA | 35000
Previous Employer 1 | toxicslink | System Engineer | 19 jun 2019 | 25000
Previous Employer 2 | impact infotech | desktop Engineer | 17 feb 2017 | 20000

In your past experience you have (select all that applies) | Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check Expect Error Code after depending on error code i will troubleshoot
2. check Internet connection
3.  troubleshoot with some command like Type ipconfig /release and press Enter.
Type ipconfig /flushdns and press Enter.
Type ipconfig /renew and press Enter.
Type netsh int ip reset and press Enter.
Type netsh winsock reset and press Enter.
4. check proxy settings
5. check website settings like its blocked or not
6. check lan connection settings
7. check website register with trusted or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.First On Bluetooth Speaker on
2. Go to Mobile Bluetooth Setting and Pair or we can say find a Bluetooth Speaker with particular name and add this.
3.After You can use

What according to you makes you a good candidate for customer service or technical support job? | "Customer First" is a mantra for any Organisation to suceed in its business. I follow this mantra.  Being responsive with positive attitue, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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