Subject: Tech Support Candidate - Tarun Kumar Singh Tarun
From: Tarun Kumar Singh Tarun <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Jun 2021 03:00:26 -0400

| | Tech Support Test

Name | Tarun Kumar Singh Tarun
E-mail | [email-masked]
Phone Number | (91) 9873746600
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Tulsi Niketan, bhopura, Ghaziabad near dilshad garden
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Star union dai ichi life | Assistant relationship manager | 24/08/2020 | 35000
Previous Employer 1 | Rbl bank | Relationship manager | 30/11/2019 | 31500
Previous Employer 2 | Tata AIA | Corporate account manager | 05/06/2019 | 26800

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If ndtv.com does not open then I will take following steps:

1. I will check internet connection that is working
properly or not.

2. I will make sure that the problem is with only
ndtv.com or also with other websites.

3. Sometimes browser does not allow to open a
website then we have to allow the access of the
website .

4. Firewall and security settings also blocks the
suspicious websites in that case need a check in
the settings.

5. I will also clear the browsing data like cookies
and cache then try to open the website.

6. I will open the control panel < check the Network
and sharing center < ethernet< properties<
select TCP/IPV4 < properties< change DNS
server automaticallyy to DNS server addresses
here in preferredd DNS server write 8.8.8.8 and
in alternatee DNS server write 8.8.4.4. then we
check the website status.

7. I can use command prompt and clear the DNS or
may write required commands for it.

8. If we are connected with hotspot then we can
change IPV6 to IPV4 in network section of
mobile.

I hope above steps will be helpful in troubleshooting the problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect Bluetooth speaker are:

1. Firstly, we will open the Bluetooth speaker and it's
Bluetooth.
2. Then we open the Bluetooth of mobile and check
the Bluetooth speaker name and connect with
that.

What according to you makes you a good candidate for customer service or technical support job? | My education (B.Tech & MBA) and 7 years of work experience which includes both technical work and customer relationship work. My technical education and technical work experience of initial years gave me ability to understand technologies which I really like to understand. In last 2 & 1/2 years of my job I was in customer relationship roles where I learnt all the skills ( soft skills, technical skills and others  ) required to solve the problems and giving them the best solution of their queries. I am also eager to learn new things and having good learning ability. These all the things will help me to do my job in better way.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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