Subject: Tech Support Candidate - Randhir Gour
From: Randhir Gour <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 4 Jun 2021 06:10:09 -0400

| | Tech Support Test

Name | Randhir Gour
E-mail | [email-masked]
Phone Number | (91) 9717325495
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hayons bpo | Technical sales executive | April 2021 | 45000
Previous Employer 1 | Techmatrix software solutions | Technical sales executive | Feb 2020 | 40000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Make sure the internet connection work :- open your browser.In the address bar at the top type google.com,then push enter.
2. Make sure you are able to load www.google.com.once this load make sure you are able to type www.ndtv.com.
3. Make sure search results load properly.
4. If searching does not work,then there reason to believe that you are not connected to the ineternet.Fix the connection issue before proceeding.
5. If internet is working fine then restart your system because many basic problems can be solved by restarting your device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings.
2. Tap the bluetooth option.
3.Turn on bluetooth
4. A list of available device will appear.
5. Then select your bluetooth speaker name like JBL,Boat etc.

What according to you makes you a good candidate for customer service or technical support job?

1. The candidate has a passion for technical support.
2. The candidate comes off as honest and sincere.
3. The candidate understands the bigger purpose of technical support.
4. The candidate shows how they can be a valuable asset to the company.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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