Subject: Tech Support Candidate - Ankit Kumar
From: Ankit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Jun 2021 23:55:24 -0400

| | Tech Support Test

Name | Ankit Kumar
E-mail | [email-masked]
Phone Number | (91) 9625046205
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dwarka New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Decimal technologies | Quantity analyst | | 35000
Previous Employer 1 | DBMCI | Application support | | 28000
Previous Employer 2 | Mobineers infosoft | Technical consultant | | 14000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Ok

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Turn on Speaker
2) Turn ON Bluetooth option in phone and search nearby active Bluetooth device
3) check for speaker Bluetooth and pair device
4) Wait for confirmation and play

What according to you makes you a good candidate for customer service or technical support job?

One must know all details about product/system on which he/she providing support.
Tracking issue raised by customer and close ASAP

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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