Subject: Tech Support Candidate - Devashish Sharma
From: Devashish Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Jun 2021 14:52:15 -0400

Tech Support
Test

Name

Devashish
Sharma

E-mail

[email-masked]

Phone Number

(+91) 8791189491

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

AGRA

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Tech Mahindra

Support
Associate

11/2020

25000

Previous Employer 2

Akpra Technologies

Technical
Support Associate

05/2019

25000

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

So the troubleshooting steps are following for
the Chrome as i love to use chrome web browser for internet surfing:

1. Clearing browsing data in Chrome by clicking on the three vertical dots in
the top right corner. After that, click on the “More tools” option and then
“Clear browsing data”. In order to clear everything to choose the “the
beginning of time” option as the time setting and selects what types of data
you wish to delete.

We recommend clearing the cache and cookies.

2.restarting the computer afterward and unplugging the DSL Internet cable and
turning your Wi-FI adapter on and off before turning your computer on.

3.I personally use this method lot of time and it works as a charm, resetting
both the default internet explorer and the Google Chrome browser back to their
original defaults which should get rid of any incorrect configurations that the
browser might’ve acquired. For that:

Pressing Windows + R key on the keyboard simultaneously to open the run dialog
box.

Type in “inetcpl.cpl” to open it, after that i'll click on the
“Advanced” tab and select the “Reset” button at the bottom of the
window.

this all works for me all the time

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. turning on the bluetooth device making the
bluetooth pairing mode on.

2.turning on the bluetooth on my phone and check whether the name of my
bluetooth device comes up once it is there i've to tap on the name of my
bluetooth speaker the allow the permissions  it'll be connected then via
bluetooth.

What according to you makes you a good candidate
for customer service or technical support job?

Show
willingness to help,show to customers that you understand their frustrations by
emphatized and symphatized them and give best options and recommendations to
help the customer to satisfy their needs

On a scale of 1 - 5
please rate your fluency in spoken English

4