Subject: Tech Support Candidate - Abhishek kumar
From: Abhishek kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Jun 2021 12:04:01 -0400

| | Tech Support Test

Name | Abhishek kumar
E-mail | [email-masked]
Phone Number | (+91) 8395012747
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Delhi NCR
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Just dial | Customer support executive | 14/05/2021 | 17000
Previous Employer 1 | Teleperformance global pvt Ltd | Digital officer | 01/12/2020 |
Previous Employer 2 | Religare health insurance pvt t | Customer service | 01/06/2020 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The best thing you can do when you can’t access your website is to stay calm. Remember that this happens to every site at some point, even if the outage is unplanned. Remember too that sometimes, like if the server or your ISP is the source of the issue, the matter is out of your hands.

Do what you can to trace the source of the issue and fix it if possible so you can get back online. Outages aren’t permanent, so you will find your way out of it.

Now you know what can cause a website not to load and what you can do to find out what’s causing the problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions

What according to you makes you a good candidate for customer service or technical support job?

Customer First" is a mantra for any Organisation to suceed in its business. I follow this mantra.  Being responsive with positive attitue, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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