Subject: Fwd: Trainer Candidate - Subhrajit Dasgupta
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 2 Jun 2021 01:40:30 -0700 (MST)

Hi Ma'am 

He started his career as an Application developer with Gimpex overseas. After working 2 years there he moved to First Computer as a faculty Incharge. There he was into Application support also and IT Assets management also. There he worked for 1 Year. 
Then he joined DPS Technologies India Pvt. ltd. as a Project Manager. Including all Client management, Quality, Operations, Training. There he worked for 5 Years. 
After that he joined Aptara. There also he was working as a Production Manager. where again his KRA's were Team Management, Project Management, Client Management. There also he was into technical projects. 
Then he joined Wipro in 2005, There again he was working as Ops Manager. There he was handling HP Client. And he was into all Training, Content Moderations, Quality. 
Now the current organization is Contentra Technologies. Here he is VP. So here VP means responsible like a director. So he is all into hiring, Training, Quality, Business Development. Working for both technical and non technical projects. 
His experience is good and vast. but I did not find him much attractive for tech manager because of minute accent in his spoken. 

His current salary is 2,00,000/- month. 
Expectation is anything but should be more then 1.5 lpa 
Have to serve 1 month notice 

GI M PEX Overseas Pvt. Ltd. 
K o l kata 
GI M PEX Overseas Pvt. Ltd. 
K o l kata 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	

	
			Tech Support Test 
		
	Name 	Subhrajit Dasgupta 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9999099978 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Noida Sector 100 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	ContentraTechnologies Pvt Ltd 	VP -Operations 	NA 	140000 
Previous Employer 1 	Wipro Ltd 	Manager - Operations 	27/05/2009 	70000 
Previous Employer 2 	Techbooks 	Production Manager 	20/10/2005 	40000 
	If Selected, how much time do you need to join? 	15 days 
	Please briefly describe your work experience specifically in training? 	In my professional career, I have successfully accomplished my role as a Trainer in various domains which includes Operations, Customer Service and Quality Managenent System in international voice BPO, KPO and ITES as well as Corporate Trainer in Computer Education. 
	Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? 	Yes 
	Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. 	To me the most difficult situation in training is to practically implement the industry best practices consistently in a real-life high-performance job scenario with strictly monitored performance parameters ensuring continual improvement both individually as well as a cohesive team. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service is meeting customer expectations whereas great customer service is exceeding customer expectations. 
	What according to you makes you a good candidate for this position? 	Leadership qualities, great communication skills, eye for details, analyt8cal skills & customer centricity, great business acumen and domain knowledge 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5