Subject: Trainer Candidate - Ankush Gupta
From: Ankush Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Jun 2021 03:17:35 -0400

| | Tech Support Test

Name | Ankush Gupta
E-mail | [email-masked]
Phone Number | (+91) 9910573640
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi, Shahdara

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Loconav | Training and Implementation Manager | 30 July | 32969
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediate

Please briefly describe your work experience specifically in training?

-Taking care of all the training programs for clients, Company Employees, and new joiners
-Taking care of the new requirements and providing available solutions and coordinating with the technical team for new developments

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | the most difficult situation was when the other person/client doesn't want to understand the working principle of the product

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good- we have provided the solution
Great- Client satisfied with the solution

What according to you makes you a good candidate for this position? | I am already working in the same position for more than 2 years and already have experienced all type of scenarios
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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