Subject: Fwd: Trainer Candidate - Ratika Singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 1 Jun 2021 07:21:19 -0700 (MST)

Hi Ma'am, 

She seems to be a good candidate for Tech Support Manager. 
She started her career as a Quality Analyst for tech support with Ericsson. There she worked for less then a year. 
Then she joined Nokia. as a performance report Engineer. There she was dealing African clients. again she was into Quality support and Data Analytics. 
After working 1 year in Nokia again she joined Ericsson, as a Quality Analyst. Here also she was into Quality analytics. 
And now since 2017 she is working with HCL, and handling lots of projects, Technical as well as non tech. Here she is working as Assistant Manager Quality. Here KRA's are Coordination with trainers, Training and Development, Quality Assurances, Business Development. 
In all her experience she was into Data Analytics also. 

Her current salary is 7.5 LPA 
Expecting 12LPA 
Have to serve 3 Months notice. but can negotiate upto 2 months 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 1, 2021, at 6:32 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Ratika Singh 
E-mail 	[email-masked] 
Phone Number 	(91) 8376057640 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Noida 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	HCL Technologies 	Assistant Manager 	Working now 	57000 
Previous Employer 1 	Ericsson India global services 	Engineer 	22 october 2017 	30000 
Previous Employer 2 	Nokia 	Performance Engineer 	20 october 2015 	22000 
If Selected, how much time do you need to join? 	3 months 
Please briefly describe your work experience specifically in training? 	I have total 7 Years of experience with diverse roles and responsibilities which include data analysis, quality analyst, internal audit, PMO, performance management, MIS and so on. 
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? 	Yes 
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. 	During christmas and new year time, managing a team is difficult as most of the employess are on holidays and work load is very high at that time. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	1. Deliver services to the customer on time 
2. Customer satisfaction is the priority key to success 
3. Taking care of the SLAs 
4. Timely reporting to the customer on daily/weekly/monthly basis 
5. Deviations are immediately reported to customer 
What according to you makes you a good candidate for this position? 	1. Ability to work in a team or to manage a team 
2. Passionate towards learning new skills and concepts 
3. Hard working and dedicated towards work 
4. Innovative and project driver 
On a scale of 1 - 5 please rate your fluency in spoken English 	5