Subject: FW: Trainer Candidate - Ratika Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 1 Jun 2021 13:51:37 +0000

Spoke to her, her work ex not relevant

From: Ratika Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 1 June 2021 at 6:32 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Subject: Trainer Candidate - Ratika Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Ratika Singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8376057640
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Noida
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCL Technologies        Assistant Manager       Working now     57000
Previous Employer 1     Ericsson India global services  Engineer        22 october 2017 30000
Previous Employer 2     Nokia   Performance Engineer    20 october 2015 22000
If Selected, how much time do you need to join? 3 months
Please briefly describe your work experience specifically in training?  I have total 7 Years of experience with diverse roles and responsibilities which include data analysis, quality analyst, internal audit, PMO, performance management, MIS and so on.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.  During christmas and new year time, managing a team is difficult as most of the employess are on holidays and work load is very high at that time.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   1. Deliver services to the customer on time
2. Customer satisfaction is the priority key to success
3. Taking care of the SLAs
4. Timely reporting to the customer on daily/weekly/monthly basis
5. Deviations are immediately reported to customer
What according to you makes you a good candidate for this position?     1. Ability to work in a team or to manage a team
2. Passionate towards learning new skills and concepts
3. Hard working and dedicated towards work
4. Innovative and project driver
On a scale of 1 - 5 please rate your fluency in spoken English  5