Subject: Trainer Candidate - Udit Verma
From: Udit Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 1 Jun 2021 08:18:52 -0400

Tech Support
Test

Name

Udit
Verma

E-mail

[email-masked]

Phone Number

(+91) 7982542162

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Dwarka

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Niit Ltd.

Assistant Manager Client Services

38500

Previous
Employer 1

Previous Employer 2

If Selected, how much time do you need
to join?

A month

Please briefly
describe your work experience specifically in training?

I have
amassed wealth of knowledge in training delivery, have been a part of multiple
projects in managed services and have worked with conglomerates.

I have been handling project operations of learning administration and training
delivery on LMS and CRM’s, namely: success factors, salesforce and sevice
now.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

I won’t call it a difficult situation but yes
it was complex, when the first wave of covid had hit india and businesses were
imapcted and they consequently had to lay off the fte’s and there was
bandwidth crunch within my team.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good is considered to be expected, which is a
borderline and a must in client services, whereas great is extraordinary and
really valuable.

What according to you makes you a
good candidate for this position?

I believe i have had the
skills required to come on the floor and utilise the skills gained so
far

On a scale of 1 - 5 please rate your fluency in
spoken English

5