Subject: Tech Support Candidate - Amit Kumar
From: Amit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 1 Jun 2021 05:45:47 -0400

| | Tech Support Test

Name | Amit Kumar
E-mail | [email-masked]
Phone Number | (91) 8219001767
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaun
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Hardware - Basic
Troubleshooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Convergys pvt ltd | Sr. Representative | | 28000
Previous Employer 1 | Aig pvt ltd | Analyst | 29/03/2018 | 21000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of allI will apologies for the inconvenience  that the customer is facing and then I will ask for the browser where they are accesaing the website and then ask for the error.
Now I will ask for the error and then share the steps to clear cache and cookies and then try again.
After that I will ask the customer to access the website on other browser and see what happens.
Most of time it usually solved and even if customer face any issue then I will escalate it to the advance repair team.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.first of all on the bluetooth speaker and then keep it as it is.
2. Please try to open the bluetooth option from setting and then click on it.
3. After that you will see the bluetooth speaker device is the available device.
4. Then you will click on the bluetooth device which shows in available device and then it will get paired.

What according to you makes you a good candidate for customer service or technical support job? | I am a good listener and I believe in actions which make customer happy by resolving their queries in short time
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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