Subject: Tech Support Candidate - Rehan Ahmad Rehan
From: Rehan Ahmad Rehan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 31 May 2021 18:35:37 -0400

| | Tech Support Test

Name | Rehan Ahmad Rehan
E-mail | [email-masked]
Phone Number | (+91) 9999278542
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida Sector 73
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | VVGNLI | Senior Digitization Assistant | March 2017 | 22000
Previous Employer 2 | Webridge info systems | Business Development executive | February 2012 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First step is to check lan/wifi connection in system and as well as in the router.
Next step is to Run two commands in console like ping and ip config to check the connectivity of the internet and from network and sharing center in windows settings
Then check for LAN wire contact point whether it is loose or knocked out from either end of the devices.
Further remove cookies from browser and in the browser settings we look for site settings and remove permission of the saved site data (automatically created in background) site settings.
After doing all the above steps, refresh the page we are trying, hopefully it will load( able to access the website)
If all the above steps fails to load the website then we will reset the network in network settings like check the ipv4 address, subnet mask and dns address.
Restart the system and again try to load the website.
Above mentioned steps and methods one at a time or all the steps or combination of steps will load the website.
Last but not the least, If internet service provider services (internet) is down there nothing much we can do. We have to wait for the connection. In that case we don't have to apply any step just to check the internet status in windows and in router device

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the bluetooth of cell phone and make it is visible to the other devices (if not there is a option on the bluetooth setting to enable the bluetooth to visible for other devices and already paired once. We can toggle in the settings).
2. Switch on the speaker this will also switch on/activate the bluetooth of speaker. If not then check the brand manual of the bluetooth speaker how to activate the bluetooth of speaker. But it is pretty simple and straight forward thing switch on the speaker it will switch on the bluetooth as well.
3. Go to the mobile setting, then into bluetooth and tap "search" . This will brings the name of active bluetooth nearby. We just have to select the bluetooth speaker "name" and confirm the pairing code shown on the screen and viola it's done. Now mobile is connected to the bluetooth speaker. Have fun listing music, podcast, audiobook etc.
Note- steps is basically same in android, iOS or in windows with few changes as per the device.

What according to you makes you a good candidate for customer service or technical support job? | I was worked as senior Digitization Assistant in a library management system (software). I have user from all over the world. They need to access document for their research purposes.  some documents are available online on the website some of them are kept as hardcopy in our office. I interact with them via e-mail (preferred) or in person to help them what with what they need. Telling them how to access the required documents from website. How to create new user maintain login credentials etc. I know my past experience and my skills are good fit for this position. As I am fast learner and efficient in my abilities to handle the client/user.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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