Subject: Tech Support Candidate - Joginder Yadav
From: Joginder Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 31 May 2021 08:13:08 -0400

| | Tech Support Test

Name | Joginder Yadav
E-mail | [email-masked]
Phone Number | (+91) 7015223895
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Ccna

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | Customer associate | 8 August 2020 | 12000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will try to ping google dns 8.8.8.8 if that will ping then I'll tracert and nslook to that particular website. After that I'll check if that website is blocked or not? Then in the end I'll contact my ISP.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the Settings app.Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.Select Bluetooth to view the options.
Select Pair new device to place the Bluetooth device in pairing mode.Look for the Bluetooth speaker's name on the list and then connect to the phone bluetooth name on display of bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | Well there are ample of  factors which make me suitable for this job. First, I'm from technical background as i have done B.tech from ECE. Second, I do have knowledge of networking as well like installation of window severs , routers and switches.So due to this I consider myself suitable for this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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