Subject: Tech Support Candidate - Rishabha Jain
From: Rishabha Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 31 May 2021 05:02:04 -0400

| | Tech Support Test

Name | Rishabha Jain
E-mail | [email-masked]
Phone Number | (+91) 9557753486
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Meerut
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cogent | Csa | Nov 2020 | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly,I will refresh the page,if the error still continues then I will check the internet connection.If the internet is slow then will wait for few minutes for the internet speed.
If the internet connection was strong but still the error is popping up then there may be chances of crashing of the website.
In this situation we have to wait till the site gets back to its working condition.
After sometime when the website starts working,I will restart the page and will login to the page

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Turn on Bluetooth speaker and bluetooth on  the mobile phone.
Step 2: Go to mobile phone bluetooth settings where bluetooth devices name appears.
Step 3: Click and long press the B option on the speaker which will enable the speaker to connect.
Step 4: search for bluetooth device and click to connect.

What according to you makes you a good candidate for customer service or technical support job? | Goof candidate makes the customer and keep theor loyalty with the firm by providing them the best services and solutions to the problems occured.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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