Subject: Trainer Candidate - Sandeep Sharma
From: Sandeep Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 29 May 2021 19:43:27 -0400

| | Tech Support Test

Name | Sandeep Sharma
E-mail | [email-masked]
Phone Number | (0120) 7428509477
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | GREATER NOIDA

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Conduent HR services | Sr.Analyst | NA | 59000
Previous Employer 1 | Alight Solution | Delivery Analyst | 1/7/2018 | 38500
Previous Employer 2 | HCL BSERVE | Senior CCE | 2014 | 20000

If Selected, how much time do you need to join? | 60days
Please briefly describe your work experience specifically in training? | 0
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Shortage of Associates. When they do not report on time. And the headcount is lesser then.the minimum requirement and Associates doesn't Respond your calls.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer services is when the required information is provided while great CS is when the information the help and support is provided beyond the desire of customer.
What according to you makes you a good candidate for this position? | Rich experience in CS and had been working in multiple Domains telecom, eCommerce, Travel.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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