Subject: Trainer Candidate - FAHEEM KHAN
From: FAHEEM KHAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 28 May 2021 14:24:15 -0400

| | Tech Support Test

Name | FAHEEM KHAN
E-mail | [email-masked]
Phone Number | (+91) 9654426746
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | DELHI

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | ENGINEERING INDUSTRIES | ENGINEER | JAN 1 2019 | 40000
Previous Employer 2 | MAT INDIA TECHNOLOGIES PCT LTD | SENIOR QUALITY ENGINEER | MAR 17 2018 | 29000

If Selected, how much time do you need to join? | IMMEDIATE
Please briefly describe your work experience specifically in training? | I WAS A TEAM LEADER IN MY PREVIOUS COMPANY AND TRAINED THROUGHOUT THE PROJECT.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | WHILE MANAGING A TEAM IT IS DIFFICULT TO MAKE COORDINATION BETWEEN MEMBERS OD TEAM

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

GOOD - PROVIDE SATISFACTORY RESPONSE TO CUSTOMERS.

GREAT - DOING THE WORK ACCORDING TO THE NEEDS/REQUIREMENTS OF THE CUSTOMERS.

What according to you makes you a good candidate for this position? | BECAUSE MY PREVIOUS EXPERIENCE DESCRIBES ME FIT FOR THIS POSITION.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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