Subject: Trainer Candidate - Nayan Jyoti Kaushik
From: Nayan Jyoti Kaushik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 28 May 2021 10:42:22 -0400

| | Tech Support Test

Name | Nayan Jyoti Kaushik
E-mail | [email-masked]
Phone Number | (+91) 7002027650
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Tezpur, Assam

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Yes Bank | Senior Officer | | 19000
Previous Employer 1 | Svatantra Microfin Pvt. Ltd | BOM | 30/11/2019 | 14000
Previous Employer 2 | Self Employed | Computer Operator | 31/03/2019 | 10000

If Selected, how much time do you need to join? | 31Days
Please briefly describe your work experience specifically in training? | Motivation and Product Knowledge is essential for every trainer along query solving capacity. Trainer has to be understood how the trainee can understand subject matter with clearity.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Through solving a query or a issue we can make a customer happy which customer catagorised in good but providing solutions along with some additional information it will be catagorised in great customer service.
What according to you makes you a good candidate for this position? | A good listener and having problem solving capacity along with the converting angry customer to a happy customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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