Subject: Tech Support Candidate - seemant ranjan
From: seemant ranjan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 28 May 2021 09:57:42 -0400

| | Tech Support Test

Name | seemant ranjan
E-mail | [email-masked]
Phone Number | (+91) 8826384145
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rohini
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact | Process developer | Still employed | 31674
Previous Employer 1 | Shiv corporation | Site Engineer | January 2017 | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will use ping command to see if website is working or not.
2. See if other websites are opening or not.
3. If other websites are also not opening then check internet connection.
4. Check all physical connection.
5. Close all tabs on browser.
6. Restart browser.
7. Check for any malware.
8. Try different browser.
9. Restart computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Bluetooth of phone
2. Turn on Bluetooth of speaker.
3. Check the name of speaker on phone.
4. Establish the connection.

What according to you makes you a good candidate for customer service or technical support job?

1. Understand the whole concern.
2. Probe the user.
3. Find out the source of the problem.
4. Establish a methodology for solution.
5. Apply the methodology.
6. Check if the problem is solved.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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