Subject: Tech Support Candidate - Keshav jha Keshav
From: Keshav jha Keshav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 28 May 2021 08:37:28 -0400

| | Tech Support Test

Name | Keshav jha Keshav
E-mail | [email-masked]
Phone Number | (121003) 9818317994
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Sony | CSE | 14 feb | 20k
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly i go to setting option of the browser, in setting i got to clear data and clear cache of the browser. Then i restart the browser again.
Setting<clear data/clear cache<restart

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Put bluetooth speaker on pairing mode by pressing power button < open bluetooth of the phone < than phone detect the device name < click on device name and it connects

What according to you makes you a good candidate for customer service or technical support job?

I worked in same profile for sony india. In which i have to solve the technical queries related to aony Bravia TV. And i have experience of around 2 years.
So technically i have the right combination of skills and experience for this job.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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