Subject: Tech Support Candidate - Bhagath M A
From: Bhagath M A <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 28 May 2021 01:06:13 -0400

| | Tech Support Test

Name | Bhagath M A
E-mail | [email-masked]
Phone Number | (91) 9625982439
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sector 22
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | JustDial | Sr. technical support engineer | | 20,000INR
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Getting error response, while hitting the URL www.ndtv.com.

Step 1: Check the Domain name is valid which you are trying to run.

Step 2: Check your internet connection is properly working

Step 3 : Also if your are using any other browser instead check on that browser also.

Step 4: If  you reverify the step 1 and 2, then again hit the URL.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Follow the below steps

1)  Swipe down from the top of the screen.

2)  Touch and hold Bluetooth .

3)  Tap Pair new device. If you don't find Pair new
device, check on available device or click on
more.

4) Tap the name of the Bluetooth device you want
to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | Need to attain  deep knowledge in products and resolve the issue in SLA time frame
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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