Subject: Trainer Candidate - Trisha shrivastava
From: Trisha shrivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 28 May 2021 00:36:15 -0400

| | Tech Support Test

Name | Trisha shrivastava
E-mail | [email-masked]
Phone Number | (91) 7840800868
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Arrina Education | Quality Assistant Manager | Working | 48500
Previous Employer 1 | Mattsen Kumar Service Pvt Ltd | Quality Team Lead | Nov'2020 | 50000
Previous Employer 2 | Octopus Tech | Quality And Training Team Lead | sep'2019 | 38500

If Selected, how much time do you need to join? | 15 to 30 days
Please briefly describe your work experience specifically in training? | I have overall more than 7+ yrs of experience in training and quality. Also worked for the project management team. Do have experience of the team handling
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | One of the training batch wherein the audience was the only male that time I faced the issue however by the help of my manager I came out of that situation

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Great Customer Service- Resolving the customer query which has been raise. Making extra effort to make him satisfied by helping him apart from his query and guide him till the end so that the customer would not face any other issue. So great service is not only keeping them satisfied , keeping him loyal as well

Good Customer Service- Resolving the customer query which has been raise

What according to you makes you a good candidate for this position? | My confidence and experience
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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