Subject: Tech Support Candidate - Shivam Tyagi Shivam
From: Shivam Tyagi Shivam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 28 May 2021 00:33:45 -0400

| | Tech Support Test

Name | Shivam Tyagi Shivam
E-mail | [email-masked]
Phone Number | (201206) 8006369607
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Muradnagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | IT Analyst | Currently working |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check my connection if they are properly connected to network
Then I will check the wires which are connected to my system if then also I face the same issue then I will check with URL if it is correct or not.
But till then I will get it resolved.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power on the bluetooth device
Sech for the device in mobile
Once it got reflected in mobile click on it
It will ask to pair then click on pair
Your device will be connected.

What according to you makes you a good candidate for customer service or technical support job?

I have good communication skill so taht I can interact with customers sitting offshore.
I can provide them the best satisfactory response so that they also feel that they are in good hands

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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