Subject: Tech Support Candidate - Wasim Akram
From: Wasim Akram <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 May 2021 14:53:53 -0400

| | Tech Support Test

Name | Wasim Akram
E-mail | [email-masked]
Phone Number | (+91) 8955918111
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mahipalpur New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - advance
Hardware - Basic
MCSA

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland pvt. Ltd | Sr. System engineer | | 22000
Previous Employer 1 | Genius consultancy | System Engineer | 31 july 2019 | 17000
Previous Employer 2 | Renovision Automation | System Engineer | 31 july 2018 | 17000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all in this situation need to check internet connection after check other website working fine or not, if yes than check url that's all steps for error message

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Trun on Bluetooth on both devices after pair
We can sound of speaker

What according to you makes you a good candidate for customer service or technical support job?

As per my opinion, candidates have good depths knowledge of technology and problem solved with in SLA
Second point handle the all types users

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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