Subject: Trainer Candidate - Chitra Mehra
From: Chitra Mehra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 May 2021 11:54:58 -0400

| | Tech Support Test

Name | Chitra Mehra
E-mail | [email-masked]
Phone Number | (91) 9654683599
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GoMechanic | Deputy Manager Training | 20sep 2020 | 49000
Previous Employer 1 | Tech Mahindra | Trainer | 31st Oct 2019 | 38000
Previous Employer 2 | Concentrix | Trainer | 31st July 2018 | 29000

If Selected, how much time do you need to join? | I can join Immediately.

Please briefly describe your work experience specifically in training?

Overall experience of 5.5 years in product, sales and customer service training.
Have worked for client's like Amazon(US), OYO, Myntra and GoMechanic.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | It is same as providing correct information (good customer service) and providing correct information while leaving a remarkable interaction (great customer service), example - calling at any xyz bank CST and making a call to American express CST.
What according to you makes you a good candidate for this position? | My experience of 5.5 years with different scale or set of customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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