Subject: Trainer Candidate - Nandan Verma Nandan
From: Nandan Verma Nandan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 May 2021 11:19:10 -0400

| | Tech Support Test

Name | Nandan Verma Nandan
E-mail | [email-masked]
Phone Number | (+91) 9811559204
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Streamline | | |
Previous Employer 1 | Grofers | | |
Previous Employer 2 | Hero bpo | | |

If Selected, how much time do you need to join? | 10 days
Please briefly describe your work experience specifically in training? | Worked along with training manager and trained ap helpdesk team along training manager. Also worked as a internal trainer for Hero bpo on various process training parameters.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Managed training session as internal trainer for my team on lead generation and for sales campaign. Initially the team was reluctant as they were happy with the old parameters but continuous one on one and counseling session helped in better understanding. Managing is a continuous challenge as sometimes team members feel stagnant or performance dips due to limited scope of growth for which we introduced cross training sessions and reporting responsibilities in order to keep them involved in the process.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good agent understands the problem and solve it. And a great agent makes sure the problem doesn't arise and the agent is always ready to go an extra mile.
What according to you makes you a good candidate for this position? | Work experience of b2c, b2b, customer service and in sales campaign gives an added advantage to the profile to understand the mindsets of the customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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